It's wonderful, isn't it, when you actually connect with someone who seems to really give a damn and who has great follow through skills. Recently I had a super meltdown at Verizon's expense because their stupid billing practices resulted in them charging me a late fee despite my being on an Easy Pay system. I bellowed at the poor woman, who said she'd fix it, and then called me the next day with the trail of how she'd corrected it, and threw in a discount for services on top of that. A week later she called out of the blue to make sure I got the discount paperwork she'd sent.
So indeed, let us raise a glass to Competence, as it's in short supply.
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branchandroot
(no subject)
Date: 2009-09-14 07:41 pm (UTC)It's wonderful, isn't it, when you actually connect with someone who seems to really give a damn and who has great follow through skills. Recently I had a super meltdown at Verizon's expense because their stupid billing practices resulted in them charging me a late fee despite my being on an Easy Pay system. I bellowed at the poor woman, who said she'd fix it, and then called me the next day with the trail of how she'd corrected it, and threw in a discount for services on top of that. A week later she called out of the blue to make sure I got the discount paperwork she'd sent.
So indeed, let us raise a glass to Competence, as it's in short supply.